Survey Finds Many Luxembourgers Don’t Know Their Consumer Rights

A new government survey released on 14 January 2026 has found that many people in Luxembourg are not fully aware of their consumer rights, despite most complaints to businesses resulting in satisfactory outcomes. Minister Martine Hansen presented the findings, which were compiled by the Consumer Protection Directorate with support from Euroconsumers. 

The survey reveals that while around two-thirds of consumers who lodge complaints get good resolutions, a large portion lack basic knowledge of key rights — particularly in areas like online shopping, warranties, and travel services. 

For example, roughly **80 % of respondents did not know the legal 30-day delivery timeframe, and nearly **half were unaware of the 14-day right to cancel online purchases. Additionally, just over half understood that flight delays of more than three hours can qualify for compensation. 

These gaps, Hansen said, can lead consumers to make unnecessary efforts or have unrealistic expectations when resolving problems. To address this, the government has launched a public communication campaign focused on explaining consumer protections in simple terms, especially to younger people whose awareness appears lowest.

The initiative also highlights support from organisations like the Luxembourg Consumer Union and European Consumer Centre, which can assist consumers in disputes with local or EU companies. 

Read more: gouvernement.lu/fr/actualites/agenda.gouvernement2024+fr+actualites+toutes_actualites+communiques+2026+01-janvier+14-hansen-enquete.html 

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