LIST and BIL Launch AI Chatbot Evaluation Project to Advance Trustworthy AI in Banking

The Luxembourg Institute of Science and Technology (LIST) and Banque Internationale à Luxembourg (BIL) have jointly launched a new initiative aimed at assessing and refining AI chatbot technologies for customer service in the banking sector.

The project focuses on developing advanced tools and scientific methods to evaluate "agentic" AI systems—AI capable of autonomous decision-making—targeting improvements in user trust, fairness, robustness, and human oversight. These criteria are especially critical as AI becomes more embedded in high-stakes industries like finance.

By leveraging the LIST AI Sandbox, the initiative will test real-world banking use cases, working to reduce common AI limitations such as bias and hallucinations. The collaboration aims to create a scalable, replicable framework that ensures AI solutions meet operational, regulatory, and ethical standards while enhancing personalization and security for banking customers.

Olivier Gorin, Head of Digital Banking at BIL, highlighted the project’s importance, noting that insights gained will help tailor future AI services to customer needs safely and accurately. Francesco Ferrero from LIST emphasized that the effort advances the AI Sandbox’s maturity, moving closer to market-ready trustworthy AI deployment in mission-critical applications.

This launch marks the first phase of a broader partnership promoting responsible AI adoption across Luxembourg’s financial sector.

read more: https://www.list.lu/en/media/press/new-list-bil-initiative-aims-to-set-standard-for-evaluating-agentic-ai-in-finance/

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